Refund & Cancellation Policy
Effective Date: July 2, 2025
At PhotoParkk, we take pride in delivering high-quality customized photo frames. Since each product is uniquely made based on your submitted images and specifications, our Refund and Cancellation Policy is outlined below.
1. Order Cancellation
• Orders can only be cancelled within 2 hours of placing the order, provided production has not started.
• Once processing begins (image printing, cutting, framing), the order cannot be cancelled or changed.
• To request cancellation, email us immediately at photoparkk.prints@gmail.com with your order number.
2. Refund Policy
• Due to the customized nature of our products, we do not offer refunds for change of mind, incorrect size selection, or uploaded photo issues.
• Refunds are only issued if the item is damaged during delivery or there is a manufacturing defect.
3. Damaged or Defective Products
If your product arrives damaged or defective:
- Notify us within 48 hours of receiving the order.
- Email us at photoparkk.prints@gmail.com with clear photos of the damaged item and packaging.
- Once verified, we will offer a free replacement or refund depending on the issue.
4. Replacement Conditions
• We will replace your frame only if the damage was caused during shipping or a clear production defect occurred.
• No replacements will be made for user-uploaded image quality issues or if damage occurs after delivery due to mishandling.
5. Contact Us
If you have questions or need to initiate a return/cancellation request, reach out to us at:
PhotoParkk
Email: photoparkk.prints@gmail.com